FAQ

Tickets

Where are my tickets?

Can’t find your tickets? Don’t worry! Tickets will be delivered by Frontgate one month before the event date.

After you purchase your tickets via Front Gate, you can sign into your account at moonriverfestival.frontgatetickets.com to check on your order or adjust account information, such as delivery method.

Questions about an order already placed?

If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call 888-512-SHOW (7469).

What does VIP include?

VIP details are available on our ticketing page and include:

  • Priority entrance lane into the festival
  • Access to main stage VIP viewing area, featuring prime viewing and an exclusive bar
  • Exclusive air conditioned hang area with comfortable seating, free massages, and styling stations
  • Exclusive air conditioned restrooms
  • Dedicated VIP bar
  • Commemorative gift package
  • Exclusive VIP event Friday evening at the historical Walker Theatre
  • Access to all areas available to General Admission

Is there a layaway option?

Yes! On the checkout page, you have the option to purchase your full order at that time or you can purchase using a “layaway plan” for a non-refundable fee nominal fee of $10. Layaway plan is available for all orders including at least (1) weekend pass. Purchaser must agree to the Layaway Plan Terms & Conditions, including a default policy. Layaway plan fee and shipping will be paid with the first deposit and will not affect the percentage paid for each installment.

  • Can I finish paying off my layaway plan early? Yes! details here.

Is it okay to buy from a third party?

Only wristbands purchased through the Moon River ticket website (Front Gate Tickets) are guaranteed to be authentic. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page.

Please be aware:

  • We are not responsible for any counterfeit weekend passes.
  • For your own protection, please do not purchase weekend passes from any source other than moonriverfest.com or your most trusted friends and family.
  • Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.

General

Where and when does Moon River take place?

Moon River Festival 2019 takes place Saturday and Sunday September 7-8 at Coolidge Park in Chattanooga, Tennessee.

What can I bring?

To make sure you have everything you’ll need while attending the festival, please feel free to bring the following items with you:

  • Sun block
  • Blankets, sheets, and towels
  • Point-and-shoot cameras
  • All bags must fall under 14″x11″x 5″ – Backpacks may have 2 pockets (One large, one small) and hydration packs may have two pockets (not including the hydration bladder)
  • Empty water bottle
  • Strollers
  • (1) sealed bottle of water
  • Selfie sticks are allowed, but must expand to no longer than 40” in length and must be made of light material (light metal, rubber plastic). All selfie sticks are subject to staff discretion and may or may not be allowed.

REMEMBER: All patrons and belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff.

What should I leave at home?

We make every effort to provide an environment where all travelers can fully enjoy their time at Homecoming. With that in mind, kindly leave these items at home:

  • Weapons
  • Large backpacks, book bags, or any bag over 14″x11″x 5″ in size will not be allowed.
  • Food and drink
  • Alcohol
  • Illegal substances of any kind
  • Umbrellas
  • Coolers and picnic baskets
  • Lawn/camping chairs with metal pieces and/or plastic structures. (This is for the safety of our patrons. ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site) Click HERE to see an acceptable seat.
  • Lasers
  • Glow sticks
  • Stickers
  • Inappropriate headdresses
  • Silly string
  • Confetti
  • Glitter
  • Spray paint
  • Pets (Service dogs will be permitted.)
  • Glass containers and metal aerosol cans, including sunscreen in aerosol cans
  • Scooters or personal motorized vehicles
  • Detachable lens cameras
  • Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
  • No unauthorized vendors will be permitted
  • No solicitations, handbills, sampling, giveaways, etc.
  • Remote-controlled vehicles or aircrafts, including drones

REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate staff. These items are subject to change at any time and at the discretion of the front gate and security staff.

Where can I park?

There are several paid lots and garages in the area surrounding Coolidge Park. Check out Downtown Chattanooga for options and more info.

Do you allow re-entry?

Re-entry is allowed for all Moon River ticket holders.

What time do gates open each day?

Gate times will open at noon.

Is this event family friendly?

We are certainly a family friendly event and welcome guests of all ages. Children 10 and under will be admitted for free with an adult admission. Limited to 2 kids per adult admission.

Can I bring a stroller for my children?

Yes, strollers are permitted. Wagons will not be allowed on the festival grounds.

Will ADA accommodations be available?

Yes, ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site.

How do I sign up for Moon River's emails?

Sign up for Moon River’s newsletter here to stay up-to-date on the latest festival announcements. Also, follow us on Facebook, Twitter, and Instagram.

Where is the Lost and Found located at the festival?

Lost and Found is located at the festival Info Booth.

Will there be volunteer opportunities?

Unfortunately, Moon River does not have any volunteer opportunities.

Safety & Medical